Legal

Terms of Service

Last updated 4 August 2026. Written to be read, not to be survived.

1. Who this is between

Bower is software operated in Australia and supplied to you, the partner. You use it to provide services to your own clients under your own name. There is no contract between us and your clients, and we never contact them.

2. What you are buying

Access to the platform: business discovery, website scanning, the leak model, the website builder, the receptionist configuration, proposals and the outreach tooling. Your plan sets monthly quotas which are listed on the pricing page and shown in the app.

Call minutes, phone numbers and speech services are supplied by carriers and providers you connect with your own account. You pay them directly at their rates. We do not resell those services and we do not mark them up.

3. Estimates are estimates

Bower produces revenue estimates from public information and from typical figures for a category of business. Every estimate is shown with its inputs and every input can be changed. These are not measurements of anyone's accounts and they are not forecasts of what you or your client will earn.

We make no representation about how much money you will make. What you earn depends on your market, your price, and how much selling you actually do.

4. What you must not do with it

• Contact anyone in breach of the Do Not Call Register Act 2006, the Spam Act 2003, or the industry standards made under them.
• Present a Bower estimate as a measured fact, or remove the working from a client-facing document.
• Deploy a receptionist whose greeting does not disclose that the caller has reached a virtual receptionist. The software blocks this, and working around it is a breach of these terms as well.
• Scan or build for a business in order to harass, disparage or extort it.
• Use the sample dataset in any client-facing material. It is invented.

Bower includes compliance checks. They are an aid, not legal advice, and they do not transfer responsibility for your conduct to us.

5. Your clients' data

Business contact details you collect through Bower, and anything a caller says to a receptionist you deploy, belong to you and your client. We process it to run the service. We do not sell it, we do not use it to contact your clients, and we do not use it to train models.

6. Money, cancelling, refunds

• Cancel any time from inside the app. You keep access until the end of the period you have paid for.
• Fourteen day cooling off on your first paid period, monthly or annual. Ask and we refund it. No reason needed.
• Annual plans cancelled after cooling off are refunded pro rata for the unused whole months.
• Quotas reset on the first of the month, Sydney time. There are no overage charges and nothing is ever billed to you that you did not choose.

7. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the service remedied if it is not of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms excludes, restricts or modifies those rights. Where we are permitted to limit our liability, we limit it to resupplying the service or paying the cost of having it resupplied.

8. Availability

We aim to keep the platform running and we do not promise it will never be down. Where an outage prevents you using a quota you have paid for, tell us and we will credit it.

9. Ending it

You can close your account at any time and we will delete your data within thirty days, other than records we are required to keep. We can suspend an account that is breaching clause 4, and we will tell you why.

10. Which law

The law of Victoria, Australia, and the courts of Victoria and the Commonwealth.

Questions about any of this: hello@bower.au